Software: MoneyWorks accounting software
Sometime, we processed the Sales Order to Invoice, and realized that we made a mistake after we had posted the processed invoice. Although we may cancel this processed invoice (Posted), the Sales Order’s “Ship Quantity” and “Backorder Quantity” do not revert accordingly.
How to amend the Sales Order after processed invoice was cancelled?
Scenario ONE: Short deliver
Assuming the Sales Order’s order quantity is 100 pcs and you processed an invoice with 10 pcs. After posted the invoice, you discovered that you should process 20 instead of 10 pcs.
To resolve this:
Now, your Sales Order should have a ship quantity of 20 and backorder quantity of 80. Your total quantity invoiced will be 20.
Scenario TWO: Over deliver
Assuming the Sales Order’s order quantity is 100 pcs and you processed an invoice with 10 pcs. After posting the invoice, you discovered that you should process 3 pcs instead of 10 pcs.
To resolve this:
Assuming now you need to process the remaining 97 pcs. You process your Sales Order as:
Item Order Qty Ship Qty
Item 1 110 97
Item 1 -10 0
Leave the ship quantity 0 for the negative order quantity item. Once Sales Order’s backorder quantity is fall below zero, the Sales Order will be closed and transferred to the Sold transaction.
Alternately, you may process every item (including the negative order quantity), but don’t post the invoice during process of Sales Order. Go back to the processed invoice and remove the additional negative quantity from the invoice.