Refund an overpayment in QuickBooks
Software: QuickBooks Desktop accounting software
You have an option in QuickBooks Desktop accounting software to offset the overpayment received with the outstanding invoices via set credit feature or refund customer the overpaid amount.
Highlight the outstanding sales invoice from the customer payment transaction, click the Set Credit button and select the credit (overpayment) to offset with the invoice. You have to do the offset process a few times if the overpaid amount is supposed to knock off with multiple invoices.
On the other hand, you need to amend the original customer payment (the overpaid transaction) if you need to create a refund to the customer. At the lower left corner of the customer payment window, select the ‘Refund the amount to the customer’ radio button and click the ‘Save & Close’ button to continue with the refund.
You will see a payment transaction window on the following page, and then select the relevant bank account, payment mode and change the date if required.
QuickBooks will update the accounts receivable and bank account once you have clicked the OK button.
Intuit QuickBooks 2019 is available, contact us if you like to upgrade your QuickBooks.