Support

ACT! Support Service

Ad-Hoc Hourly Support (carry-in / Remote):

Number of hour Price before GST Buy Now
1 hour S$150.00 Buy now
2 hours S$300.00 Buy now
3 hours S$450.00 Buy now

ad-hoc Hourly Support (On-Site):

Number of hour Price before GST Buy Now
2 hours S$300.00 Buy now
3 hours S$450.00 Buy now
4 hours S$600.00 Buy now

Note: 

  • Ad-Hoc Hourly Rate: S$150.00 (before GST)
  • On-site (min: 2 hrs) support is only available in Singapore.

Incident Support Packs:

No. of Incidents Price before GST Buy Now
01 S$80.00 Buy now
05 S$350.00 Buy now
10 S$600.00 Buy now

What is an Incident?

  • An Incident is a SINGLE issue or question.
  • Solving an issue can take one or several calls/emails, depending on the complexity of the issue to be solved.
  • Non-billable incidents are at the sole discretion of our support staffs.
  • The response time to an incident call shall be within 8 working hours
  • The turn-around time to an incident is dependent on the complexity of the problem reported.
  • Includes all usage issue pertaining to Software, excludes technical issues (like software bugs – Software Developer’s responsibility).
  • Support will be carried out by Phone or Email.
  • On-Site support, or Direct Service via Remote Access or Database Repair, if deem necessary, is chargeable at 3 incidents per hour.
  • Excludes data entry, teaching (topics on Sales & Marketing), software upgrades and data migration (unless otherwise agreed).
  • All incident packs are valid for one year from date of purchase.
  • For higher discounted Incident Packs (25, 50, 100), please Contact Us.

Download TeamViewer for Remote Support:


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Note: All Prices quoted are subject to GST @7%. Please see Terms of Purchase