Category Archives: Error

Cancel Transaction

Posting is a fraud control feature in MoneyWorks to prevent editing once the account has finalised. You cannot modify the transaction once posted. However, you can use the Cancel Transaction feature (from the Command menu) to correct the error.

Cancel Transaction in MoneyWorks
Cancel Transaction

By cancelling, it does not delete the transaction. Instead, it creates a reverse entry to correct the mistake.

For example, you entered a purchase invoice twice. You can use the cancel transaction method if the error is still within the current period. What the system does is that it creates a reverse transaction to correct the duplicate error.

Correct duplicated error
Correct duplicated error

However, if the mistake is fall in the past period, then you should consider entering a credit note or journal in the current period to correct an error made in the past.

Only base currency accounts are allowed

Software: MoneyWorks #accounting software

You get an error message of “Only base currency accounts are allowed” when you tried to record a payment transaction from a bank account of a foreign currency such as US dollars to another bank account.

MoneyWorks

Instead of using a payment transaction, you should consider using a Transfer Funds from the Command menu. The Transfer Fund allows money transfer between the banks, be it base or foreign currency.

Use the Transfer Funds feature to transfer money between banks or from a bank to a petty cash account.

Server is busy

Software: MoneyWorks #accounting software

Error message:

Server is busy
Another user (username) is performing an exclusive database operation (Add Transaction). Click OK to retry once they have finished.

An issue with the network between the client computer and the server may cause the MoneyWorks client not properly disconnect from the MoneyWorks Datacentre server; hence, cause an error of “Server is busy” when try recording a transaction during the next connection.

You can resolve the issue by restarting the server which hosts the MoneyWorks company file (Note: before restarting the server, ensure all users have logged out of MoneyWorks). After reconnected to the Datacentre, check your company file to ensure previous transactions have properly recorded in the system.