QuickBooks Services

Get trained…

by the people who know best about QuickBooks

Ad-hoc Services

We help answer questions or resolve issues you may have; over the phone, via email, connect virtually, or on-site visit, whichever appropriate.

Incident Support

What’s an incident?

• An Incident is a SINGLE issue or question.
• Solving an issue can take one or several calls/emails, depending on the complexity of the issue to be solved.
• Non-billable incidents are at the sole discretion of our support staffs.
• The response time to an incident call shall be within 8 working hours
• The turn-around time to an incident is dependent on the complexity of the problem reported.
• Includes all usage issue pertaining to Software, excludes technical issues (like software bugs – Software Developer’s responsibility).
• Support will be carried out by Phone or Email.
• On-Site support, or Direct Service via Remote Access or Database Repair, if deem necessary, is chargeable at 3 incidents per hour.
• Excludes data entry, teaching (topics on Sales & Marketing), software upgrades and data migration (unless otherwise agreed).
• All incident packs are valid for one year from date of purchase.
• For higher discounted Incident Packs (25, 50, 100), please contact us.

Other Ad-hoc Services

Ad-hoc hourly support (connect virtually, carry-in or on-site visit) and annual incident contract is available. Please contact us for more information.

Enquiry Form

QuickBooks Desktop On-Site Consultancy & Implementation

(Per company setup, per 12 man-hours allocation)

Prerequisite

The user must have basic accounting knowledge

• Max: 12 man-hours allocation (up-to max. 4 sessions of 3-4 hrs each) 
• Training on the use of QuickBooks for ONE (1) person.
• Assist in the implementation of QB to client’s accounting needs, subject to QB’s standard features.
• Includes 30 days After Training Phone/Email Support
• Excludes Data Entry or any Professional Accounting Services

On-site Training Hours are to be consumed within 30 days upon commencement of 1st Training session.

Other Charges:

• Additional trainee is chargeable at only S$450 per pax (S$481.50 w/GST) 
• Form/Report Design, if required, is chargeable @S$90.00 per form/report
• Additional hours, beyond the period stated (12 man-hours) are chargeable @$100/hour

QuickBooks Online (QBO) On-Site Consultancy & Implementation

(Per company setup, per 8 man-hours allocation)

Prerequisite

The user must have basic accounting knowledge

• Max: 8 man-hours allocation (up-to max. 3 sessions of 2-3 hrs each) 
• Training on the use of QuickBooks Online (QBO) for ONE (1) person.
• Assist in the implementation of QBO to client’s accounting needs, subject to QBO’s standard features.
• Includes 30 days After Training Phone/Email Support
• Excludes Data Entry or any Professional Accounting Services

On-site Training Hours are to be consumed within 30 days upon commencement of 1st Training session.

Other Charges:

• Additional trainee is chargeable at only S$450 per pax (S$481.50 w/GST) 
• Additional hours, beyond the period stated are chargeable @$100/hour

QuickBooks Desktop Classroom Training

Course Overview:

QuickBooks is a comprehensive integrated accounting system for small and medium-size enterprises. This course consists of both lectures and tutorials to familiarise and equip the participants on how to use QuickBooks to manage their day-to-day accounting operations.

Target Audience

QuickBooks user or anyone interested in having a hands-on step-by-step approach in learning all the features.functions of QuickBooks computerised accounting system. You choose the 1-Day or 2-Day course, depending on the edition you use. Participant must have basic accounting and Computer usage knowledge.

Duration: from 9.30 am to 5 pm

• 1-Day (for Single Currency, Service Business), or
• 2-Day (for Multi-Currency wth inventory Business)

Venue: Solarsys Training Centre
Hands-on: Yes
Training Material: Solarsys’ QuickBooks Training Guide
After Training Support: 30 days email support after completion of training.

Other Services

Other QuickBooks services includes:

• Data migration
• Data repair
• Installation
• QuickStart service
• Reset password
• Request of validation code