Synchronize ACT! with Blackberry via CompanionLink

I have been using Sage ACT! Contact Management software for years and I liked it a lot. You won’t be able to understand how helpful it is until you personally use it. I have been using it since version 4, when it was still under Symantec.  Lately, My IT team upgraded my version of ACT! to ACT! 2012 and it causes some problem with my Blackberry.

I sync my two thousand contacts from ACT! to my Blackberry 9000 (old model which uses OS 5) via CompanionLink 5. I thought it was working fine till I discovered duplicates contacts, addresses, task and memo after my second sync.

After few rounds of erase and re-sync, I discovered that the problem was in the CompanionLink setting. During the first sync, if you set it as “With Wipe contacts on Blackberry before sync”, you need to go back to your CompanionLink setting to remove the selection after first sync completed. Unlike the previous version which I used, the selection won’t automatically unchecked after first sync. The issue could be my Blackberry OS was not the latest version and it causes CompanionLink to behave differently.

Although, there was a slight disturbance, ACT! and CompanionLink still my favourite software. They help me save time and share information across departments.

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